FACTS 7.6 & Windows 7 Issue

I have a Customer using FACTS 7.6.

On Systems using Windows 7 Home Premium, the FACTS 7.6 Client intermittently stops working. Error message: ProvideX has stopped responding. The FACTS Client then shuts down.

The problem happens particularly when using the Customer Inquiry screen. After typing in a Customer# and clicking on the "Pricing" button, the error occurs. The problem is happening intermittently and happens with different Customer numbers.

Systems running Windows XP Pro do NOT have this problem.

I have tried the following in order to resolve and without success...

1. Uninstalled the FACTS Client and WindX. Rebooted the System. Deleted any infor and facts folders. Reinstalled FACTS and WindX.

2. Tried using WindX 7.71, www.pvx.com/.../WindX-standalone-7.71.0000-windows-32bit-x86.exe

3. Formatted and reinstalled all software on the System, minus Antivirus software. Downloaded and installed the latest drivers including flashing the BIOS.

4. Configured pvxwin32.exe to run in Compatibility Mode. Configured Compatiblity Mode as follows...

Windows XP SP3.
Disabled Visual Themes
Disabled Desktop Composition
Disable Display scaling on high DPI settings

The Windows 7 Systems are...

Dell Vostro 220 Series - support.dell.com/.../index.htm
Display: Intel G45 Chipset
NIC: Realtek PCIe GBE Family Controller
Microsoft Windows 7 Home Premium

Thanks

Bill Whittaker
Systems Administrator
DPI Information Services, Inc.
Phone: 813-258-8004 ext. 105
Fax: 813-621-7307
e-mail: bill@dpiserve.com

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Comments

Legacy Contributor

Hi Bill,

We had the exact same issue with a Windows 7 PC. Infor has a knowledgebase article on this issue for Vista and it applies to Windows 7 as well. The solution is a patched pvxwin32.exe. You could create a new incident and reference my incident# 3816468. Alternatively I can send it to you by private email.

(I would send you the knowledgebase article reference info but I'm not currently able to do searches for it.)

Legacy Contributor

I should have added: The problem is with Vista/Windows, not PVX. The patched pvxwin32.exe is a workaround from Sage.

Legacy Contributor

Bill,

As Todd stated, there is a FACTS KB for this. It has a hyperlink to download the patched pvxwin32.exe from Sage. I do, however, want ot emphasize that there is no need to create a new incident as Todd suggests, unless you can't find the solution in the KB. The whole purpose for the KB is to give you guys information at your fingertips without having to engage support. It is our hope that the KB is always the FIRST place partners go when they are having a problem - any problem - or question. The KB is growing daily and will continue to grow with each passing day. There's already a wealth of information out there for you - including a solution to this very problem. Simply click Solutions -> Infor ERP FACTS -> Infor ERP FACTS and use the quick search. Type 'Vista' in the search and you should see the solution in the search results.

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