Using IPA and Workflows for MSS Termination Notifications

unknown

I need to determine the effort that would be needed to create an email notification when an MSS termination is complete just for a specific population.

We currently use MSS.  We'd like to add a notification email when a termination is approved and finalized.  The email would be sent to our IT Help Desk where a ticket to close IT related accounts can be created. 

The challenge being we only need an email for people who have an active directory account.  Those people can be identified as they have a company email address (which is cleared upon termination), whereas people without an active directory account only have a personal email address.

Does anyone have such automation using IPA and workflows?  Could you possibly share your knowledge? 

Thank you in advance for your help.

brian-dittman

If you're already using MSS, then the underlying action as defined on PA50 can trigger an IPA workflow by changing the "Use Workflow" flag on the setup tab to yes. It seems like any employee who would login to Lawson would have an Active Directory account. We're v10 single tenant, and our authentication uses an LDAP bind, and we store the AD username as the SSOP service value in the RM identity. As your flow moves long, you could use the RM Query node to grab that SSOP value and then build your email notification sometime after that with all the relevant employee detail for your help desk ticket. In Landmark, that SSOP identity is also in the GEN database.