DOCMAN - Client must be installed from Server Folder

richardd

We recently upgraded to the latest version of Opera II and DOCMAN V3.  We upgraded all the Opera client and DM clients and all worked well.

However,  the customer is now installing new W10 64bit PC's (1909).  The Opera clients installed fine but the DOCMAN install fails with "Client must be installed from Server Folder"

We have tried

• Logged in local admin and domain admin
• Installing .net 2 & 3
• Disabled AV
• Disabled firewall
• Checked we can access SQL server using MS tools – we can
• installing old DM client and the ungrading DM
• Opera server and DM are on different servers,  I found some documentation saying you need to ensure the DM folder is shared out will full permissions - done this

Any body see this before

Thanks Rick

 

 

alex

Hi,



I have a customer who has had this same issue. I never got to the bottom of the cause but I did get it working again by renaming the Client Setup folder in the PDM Server directory and then installing the PDM server over the top of the original install. This created a new client setup folder and the client install then worked perfectly.



Alex