Running Visual 9.0.X with Citrix on Windows Server 2019

We are looking to upgrade from Visual 8.0.0 running Citrix on Windows Server 2012 R2 to 9.0.8 SP3. We are looking at Windows Server 2019.

Is anyone running Visual version 9.0.X with Citrix or Terminal Server on Window Server 2019?

Infor VISUAL 9.0.8 Software Compatibility document addresses PC Operating Systems but as normal nothing on Windows Server.

Thanks
Dave

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unknown

Just wondering if you made the leap. I am currently run 9.0.8 in Citrix running on Server 2019. My biggest issue is not having print to email. Some issues with print drivers.

Thanks,

Todd

unknown

I am glad to say we've seen no issues. Print to email is an issue for us for other reasons.

Thanks
Dave

unknown

Hi Dave

Haven't checked the compatibility matrix but we upgraded from Visual 7.1.1 on Citrix running on Windows Server 2008 R2 to Visual 9.0.8 SP3 on Citrix on Windows Server 2016. I presume that Windows Server 2019 isn't 'approved'?

We haven't experienced printer driver issues unless some user has a PDF utility that on their client that is not Adobe PDF, then the PDF output is inverted.

We have Outlook 2016 installed on the Citrix boxes and end users are able to Print to Email and the PDF generated in created and attached in the message.

Our issue with this installation is a chronic Windows application error "The instruction at 0x..... referenced memory at 0x.... the memory cannot be read" that is frequently generated when the user closes a Visual module, such as Part Maintenance. It's not a fatal error as the module is available to be relaunched without issue. But it is inconvenient for the end user to have to click OK to clear the error message. It also bodes something more sinister and insiduous that is going on that we haven't been able to identify.

Anyways, I was just glad to see some conversations about Visual on Citrix! I wish there was a 'best practices' guide for deploying Visual on Citrix.

Regards,

Leon Engelsjord

We are running Visual 9.0.8 SP3 on Microsoft RDS with Server 2012R2, 2016 and 2019.

Our session broker cluster and Gateway are all Server 2019 and work perfect for those roles.

Most of our people prefer the 2012R2 and 2016 Servers. Some people just don't like running on 2019, but I do not have a solid list of what they dislike, but there are not anything that fails to work, they just say that 2012R2 seems to be the fastest and least error prone for some screens.

My planners don't seem to have any issues with any version as far as the manufacturing window goes.

I tend to put all my barcode users on 2019 since they have zero problems running on those servers and leave the 2012R2 and 2016 servers for everyone else.

For those of you on Citrix, what benefits do you see over just using RDS?

charles-hooper

We run Visual 9.0.8 with an older version of Citrix and Windows Server. Initially, we were seeing occasional InPageError messages, typically just after the users would enter their login credentials in Visual's login dialog. When this problem would happen to one user, the problem would then happen to any other user who happened to land on that Citrix server. The only way to fix the problem was to kill all running Visual related EXE files using Task Manager on the Citrix server We eventually traced this problem to a setting in the Citrix server that worked fine with Visual 7.0.0 - that setting closes/terminates Citrix sessions that have not been used for a period of time (possibly 20 hours). To work around that problem, I created a custom application to force close Visual modules on the Citrix server for those users whose most recently opened Visual module was opened more than 10 hours ago. Since putting that auto-close program into production a year ago, the InPageErrors stopped happening.

It is quite common, at least in my experience, for reports printed from Visual Manufacturing to print with individual characters that are upside down in the page if the drivers for the selected printer are not installed on the Citrix server (the Citrix server may require a specific rule to be created to use an installed driver for a specific printer). We see that problem when printing to Microsoft OneNote, end user's HP inkjet printers that they are using at home, Microsoft's XPS Document Writer, and various printers using PCL 6 printer drivers. The reports print correctly to my personal Canon inkjet that is at least 10 years old.

Visual Manufacturing 9.0.8 modules will silently crash when closed if a report was previewed on screen at some point before the module is closed. An Access Violation error will be written to the Windows Event log and to the WER (Windows Error Reporting) area. I investigated this particular problem in a handful of troubleshooting articles for the VMIUG-TEC group. The problem is apparently in the ProfUIS288u-RDE70.dll DLL file, which is part of the Gupta runtimes. Something is instructing a function in that DLL to attempt to update a window after that window has been destroyed. This particular problem happens on fat clients and also on the server when run through Citrix.

Charles Hooper
Senior Software Engineer
Meadville Forging Company

unknown

In our case, it's a matter of not looking a 'gift horse in the mouth'... our Corporate IT mandates Citrix and prohibits Windows RDS and allows us to use their Citrix farm.

-Leon Engelsjord

unknown

9.0.8 SP4 here, on Citrix on Server 2019. No issues with stability or crashing. We do see the upside-down printing really text mirror vertically, graphic elements not affected... Only in Visual though. Using same printers with Acrobat or Office365 apps in Citrix does not produce the print anomaly. Generally we have to have users use the Microsoft Print to PDF installed on the Citrix server or print to larger office multi-function devices which seem to play nicely with the universal drivers in Citrix.

We have Visual 10 up in a test environment in Citrix. Users will not test heavily for a couple more weeks while we wait for our custom programs to be recompiled in Team Developer 7.3, but a few have been in there.

Email is the biggest issue - Visual in Citrix with email client running locally don't interact, so printing to email is impossible.

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