The Saleslogix Customer Portal application has shutdown

david-kleimann

Hi,

We have a problem with Customer Portal. Following message appears in the event viewer:

"2020-05-29 09:40:10,833 [60] WARN  Global - The Saleslogix Customer Portal application has shutdown for the following reason: Reason=HostingEnvironment; Message=HostingEnvironment initiated shutdown HostingEnvironment caused shutdown; Stack Trace=at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)    at System.Environment.get_StackTrace()    at System.Web.Hosting.HostingEnvironment.InitiateShutdownInternal()    at System.Web.Hosting.HostingEnvironment.InitiateShutdownWithoutDemand()    at System.Web.Hosting.PipelineRuntime.StopProcessing()"

after that message is not possible to log on Customer Portal. That is possible after iisreset.

Infor CRM 8.4.0.3159

Windows Server 2016

Any ideas?

thank you,

Aimar Vari

CRM Systems, Estonia

adam-travers

Hi Aimar,

I'm not sure if you have seen it or if it is relevant at all but there is a very similar error on the Infor KB for the sdata portal which maybe of some help here?

KB 1655761:

HostingEnvironment initiated shutdown is caused by either :
 
1. IIS detected a change in a config file for the application using the portal. 
2. IIS detected excessive memory usage by the portal.

There could potentially be other reasons but these are listed as the main two on most IIS blogs and MSDN articles related to this error.
If receiving this error regularly advised to monitor memory usage on the web server and consult local IT.