GL error suspense and $0 in transaction amount but $$ populated in functional amount

Hello all.

I'm working with support but thought I would see if anyone else has had this.

We have IPA that loads the payroll from lawson and an IPA for load from our AP/Supply Chain non Infor system.

Noticing if something goes to Error Suspense (99998), the transaction amount is 0 but the functional amount has the $$

After doing some heavy analysis, it's only if hits error suspense. And we have a 3rd party reporting tool and it apparently uses the Transaction Amount field and causing all kinds of confusion.

Again, I am working with support but thought I'd reach out..

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unknown

They designed it that way for some reason. When we have error suspense transactions they do the same thing.

unknown

Thanks for the feedback. I'm asking for follow up on the 'why' it works that way. I know we have a 3rd party reporting tool but they work with Infor/Lawson and use the Transaction Amount... which is why we are experiencing some chaos

unknown

Hi Charles. I thought I would let you know the latest from support.. I'm currently trying to figure out how to test in TRN if this will resolve the issue and if there are any other impacts... Our 'balance by transaction' field is set to 'no balancing'. And they are trying to see if there is a User Action we can create that will allow us to set the transaction amounts to = the functional amounts

"I don't believe you should be seeing where the Transaction Amount is blank. My research on this indicates All companies should be configured "balance by transaction currency" field = TransactionAmount (Company in FEG)
> This is to prevent unbalanced Functional and Transactional amount when releasing journal entry before posting(You might want to look at updating this flag)."

unknown

Can you tell me where in the setup that your screenshot came from? I looked under the various FEG tabs but I am missing that setting. Can you give me the path so I can compare to what we have set there for comparison.

lila-elizalde

Hi Charles

long time not seen

it should be under GL company, under the journals section

Regards

Lila

unknown

I have the app administrator rule.... FEG, pick it, then Accounting Entity, then you will see it towards the bottom right

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