Users receiving multiple emails from an AES Event, Event Handler Status doesn't have a complete

I've written an AES Event that notifies our Inspection Team and our Shipping Team when an Item reaches a certain status (initiators: Form.QVI_InspectionActivity,Form.TransferOrderLineItems and applies to SLTrnitems). To date, it's been working flawlessly. According to the manager who requested this, a single change is now causing multiple emails to be sent. I haven't modified any code.

I checked the Event Handler Status form to see if I could spot the multiple events, but the EHS Form only has a handful of statuses yet I know events are firing.

Am I misunderstanding the purpose of the Event Handler Status form? How do you track event history?

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unknown

Are you SaaS or on premise?

CSF SM Project Generation, Invoicing and Collection

unknown

Because to me, it sounds like a service may be running multiple times.

Stephen Cena

On premise. That's my thought too but I can't seem to find where. It's odd that it was working fine up until "yesterday". We're also on 9.01.01 which I know has its own fair share of problems (Not saying its that, but I'm aware)

2011-10-27_CH-Stammtisch_2.pdf

kwmyers

One of the email addresses on the list didn't become invalid yesterday did it? For example, someone left the company and the email was disabled. We are on 8.03 but have had similar issues when an address that we've been sending to is disabled.

chris

I've had that happen for a couple reasons: 1) unexpected loop in event action logic 2) invalid email. You should see the loop in event handler status form from completed event handlers, as long as you have Process Defaults form option 'Keep successful event states' set to 1 (turn to 0 when done troubleshooting though). For invalid emails, CSI tries anywhere from 3-10 times to send an email before failing out. For example, I send to real@email.com;invalid@email.c

if invalid@email.c is indeed invalid, it tries to send up to 10x, and real@email.com will receive each of those emails. there is supposedly a parameter somewhere to control the number of attempts but it doesn't seem to be respected, or I misunderstand it. If I find it, I'll post it.

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