Hi
Just wondered if anyone seen the following before
End user logged call that they'd had some new machines installed by their IT company and noticed that not getting the prompt to capture documents when progressing a delivery note to invoice within sop and was sure she did before.
The routine should work and we can't get to the bottom of why it isn't. I can get this to work in the demodata on site. Have set up a new customer in their live data for testing and raised an order and progressed through and this works as Manager, have ensured the user Roles are set the same for the user but still didn't work for her on live customer. She then tested on the test customer and said it didn't work so asked her to work as Manager on her live customers and still didn't get the prompt. There is a small piece of bespoke for emailing invoices but as mentioned it works fine in demodata, it works fine with their data offsite and the bespoke installed (only thing we amended was customer email address) also tested on site with the bespoke disabled and it still doesn't give the prompt so we don't feel this is the issue.
Only a few of the users have Document Management and all had new pc's and doesn't seem to work on those either. However, user also loaded old pc back up and not working there either. All other routines prompt for capture within sop when progressing and if raising a 'new' invoice within sop this prompts for capture
Any suggestions would be gratefully appreciated
Regards
Kerry
