Tax point date problem

Legacy Contributor

I was wondering if anyone has experienced this before?

Clients use the invoicing mod in OPII.
they raise some manual invoices. 3 months later (or whenever), they go to run their VAT return & some of these invoices arent on it.

Upon investigation, the tax point date has moved on by exacly one month, meaning that say the invoice date is 16.3.11, the tax point date is 16.4.11

The clients are adamant that they havent gone in & changed this, either on purpose or by accident & they "need it sorted"!

I mean where can anyone start with that? Its not every invoice & theyre accusing Opera of changing the date by itself.

there is no bespoke & they cannot replicate this for us. Its "after the event" that they can show us. Ive had to dismiss this as user error & have asked them to keep an eye on things, but it does look a bit odd that in the last 10 years, its only started to happen since 16.2.11 (payroll upgrade time)

Many thanks

James