Tax point date problem

I was wondering if anyone has experienced this before?

Clients use the invoicing mod in OPII.
they raise some manual invoices. 3 months later (or whenever), they go to run their VAT return & some of these invoices arent on it.

Upon investigation, the tax point date has moved on by exacly one month, meaning that say the invoice date is 16.3.11, the tax point date is 16.4.11

The clients are adamant that they havent gone in & changed this, either on purpose or by accident & they "need it sorted"!

I mean where can anyone start with that? Its not every invoice & theyre accusing Opera of changing the date by itself.

there is no bespoke & they cannot replicate this for us. Its "after the event" that they can show us. Ive had to dismiss this as user error & have asked them to keep an eye on things, but it does look a bit odd that in the last 10 years, its only started to happen since 16.2.11 (payroll upgrade time)

Many thanks

James

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Comments

porsche-pascoe

James,
i'd run a xrl/reporter report to check for tax point <> transaction date in zvtran and ihead. long shot but could be something to do with the leap year next year.
also compare tax point in zvtran to ihead in case one of the two is right.
kiran

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frank-kamau

Hi James,

You raised an incident 4538341 for this on Infor365 and noted that you could not reproduce this in the client's data or in demodata. Could you have the customer install BBFlashback to see the exact keystrokes being performed when raising invoices?

If Opera is "changing the data by itself" then it should do this not only on the customers data but in demodata and in other sites with Opera II. Other sites are not reporting this issue.

Legacy Contributor

Hi Kiran - thanks for the note. This is what Ive done to identify which invoices are wrong, but I just cant see what could do this other than them making a mistake, thinking they were changing the due date

Ive left them with an XRL report that they can run & spot any further ones raised from tdaoy onwards

Frank - this is my exact problem & what Ive explained to the clients, that if it was a bug, everyone would be getting it, all the time. I dont for one minute think that Opera is changing it by itself, but theyre adamant it is! She showed me how she posts the invoice & everything was as it should be.

James

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