Communication Link Failure for one user

marvin-schultz

One of our users is receiving Sql error 29999 "Communication Link Failure" when they try to log into VM 7.0.0. The error details:

DELETE FROM
LOGINS
WHERE
PROGRAM_ID NOT IN
( 'VMALCUTL', 'VMAPLUTL', 'VMGLBSCH', 'VMPLNWIN', 'VMSCHWIN', 'VMBTS', 'VMBTSINV', 'VMBTSSHP',
'VMBTSRCV', 'VMBTSLAB', 'VMBTSLBR', 'VMBTSPHY', 'VMDBRSCH', 'VFDICSH', 'VMBCLABR' )
AND ( SYSDATETIME - LAST_ACTIVITY ) > 1.00

After they close the error message window, they get another error:

Unrecoverable Error: The depth of function calls and messages has exceeded the capacity of hte system.

Any suggestions? I do not have access to the visual.ini files, they are on a restricted server farm in a different state. However, I can log in as SYSADM.