We recently lost the person who was doing our ma54.8 error cue. With him gone so is the knowledge on resolution. Has anyone created a end user guide on how to resolve the different EDI errors? Thanks in advance for your help!
Hi, jfitzger.
The Invoice Matching User Guide (Doc: 44466 in the Knowledge Base) gives an overview of the MA54 process. But there is not a guide for handling the different error messages listed in MA54.8. There are a number of Knowledge Base articles that do address individual error. My recommendation is to type the error into the Knowledge Base verbatim and see if that produces any results that may help.
You can also talk with your Customer Success Manager or Account Manager with Infor about getting formal training for your users.
Dave Wong
Infor Support Analyst
