Default plans effecting enrollment dates for other health plans

Legacy Contributor

We have an EAP and a Wellness plan set up with their own plan categories but both as Health plan types in Lawson to automatically enroll employee based on eligiblity criteria once the BN100 or BN101 are run.

The defaulting works fine.

However, once someone is enrolled in the default plans it looks like it's effecting their ESS enrollment dates for the Health plans for medical and defaulting them to the re-enrollment dates instead of intial enrollment.

Example:
Bob is hired 9/15.
Bob is eligible for EAP, Wellness, and Health plans 10/1.
We default him for EAP and Wellness and he's enrolled as of 10/1.
When he goes onto ESS to enroll for a Health plan it's telling him that he's eligible 9/15 and not 10/1.

We have our health plans set up for intiial enrollment on the first of the month and re-enrollment has no entry dates. We found that if someone had a qualifying event this was the only way that Lawson would let us enroll someone/make a change as of the date of the event.

Lawson support sent me to this article: KB 1209114
Which wasn't too helpful since it didn't provide any assistance in getting around it.

Has anyone found a way around this?

Legacy Contributor

We don't have this situation. The KB article says you must set up re-entry points in BN16.1 for the Health plan in this case as enrollment already exists for HL type due to default plans. Did you try with re-entry points ? What was the system behavior with that set up ?

Ford GTL.pdf