Lawson Fax Integrator Error code: -2147024883 No Fax Job ID

Today I've run into a new issue. Starting this morning our Fax Integrator has stopped sending faxes to the Windows Fax and Scan program. Here's a snippet of Fax Integrator log. Any insight would be appreciated.

12/29/2020 2:08:46 PM : l_TRACE : FaxProcess.SelectAndFax
12/29/2020 2:08:46 PM : l_TRACE : FaxServices.New
12/29/2020 2:08:46 PM : l_TRACE : CommonRoutines.GetOSVersion
12/29/2020 2:08:46 PM : l_TRACE : Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1
12/29/2020 2:08:46 PM : l_TRACE : Operating System: 6.1.7601.65536
12/29/2020 2:08:46 PM : l_INFO : Selecting Records for Faxing
12/29/2020 2:08:46 PM : l_TRACE : FaxDB.CreateDataTable
12/29/2020 2:08:47 PM : l_TRACE : CrystalFaxReport.new()
12/29/2020 2:08:57 PM : l_TRACE : FaxDB.CreateResultSet
12/29/2020 2:08:57 PM : l_TRACE : FaxProcess.GetDetailDataSet
12/29/2020 2:08:57 PM : l_TRACE : FaxDB.CreateDataSet
12/29/2020 2:08:57 PM : l_TRACE : CrystalFaxReport.CreateFaxFile(ByVal faxDetails As DataSet, ByVal reportPath As String)
12/29/2020 2:08:57 PM : l_TRACE : reportPath: C:Program FilesLawson SoftwareFax IntegratorCrystalportrait.rpt
12/29/2020 2:08:57 PM : l_TRACE : FileName: 132537425379997828
12/29/2020 2:09:07 PM : l_TRACE : Data lines: 115
12/29/2020 2:09:07 PM : l_TRACE : outputPath: C:Program FilesLawson SoftwareFax Integratorsend132537425379997828.rtf
12/29/2020 2:09:17 PM : l_TRACE : Output Fax file created: C:Program FilesLawson SoftwareFax Integratorsend132537425379997828.rtf
12/29/2020 2:09:18 PM : l_TRACE : Sender.New(ByVal senderIndex)
12/29/2020 2:09:18 PM : l_TRACE : FaxDB.New
12/29/2020 2:09:18 PM : l_TRACE : FaxDB.GetDatabaseRecord
12/29/2020 2:09:18 PM : l_INFO : Submitting Fax for PHILIPS HEALTHCARE
12/29/2020 2:09:18 PM : l_TRACE : FaxServices.SendFax(ByVal faxNumber As String, ByVal vendorName As String, ByVal sendFile As String, ByVal coverPage As String, ByVal subject As String, ByVal comments As String) As String
12/29/2020 2:09:18 PM : l_TRACE : faxNumber: +1 (800) 2277843
12/29/2020 2:09:18 PM : l_TRACE : vendorName: PHILIPS HEALTHCARE
12/29/2020 2:09:18 PM : l_TRACE : sendFile: C:Program FilesLawson SoftwareFax Integratorsend132537425379997828.rtf
12/29/2020 2:09:18 PM : l_TRACE : coverPage:
12/29/2020 2:09:18 PM : l_TRACE : subject: 921555-0000--000,
12/29/2020 2:09:18 PM : l_TRACE : comments:
12/29/2020 2:09:18 PM : l_TRACE : Connnecting to Fax Server:
12/29/2020 2:09:18 PM : l_TRACE : Connnected to Fax Server:
12/29/2020 2:09:18 PM : l_TRACE : OS: Windows 7
12/29/2020 2:09:18 PM : l_TRACE : API Version: 196608
12/29/2020 2:09:18 PM : l_TRACE : Build: 7601
12/29/2020 2:09:18 PM : l_TRACE : Version: 6
12/29/2020 2:09:18 PM : l_TRACE : objFaxDocument.Body: C:Program FilesLawson SoftwareFax Integratorsend132537425379997828.rtf
12/29/2020 2:09:18 PM : l_TRACE : objFaxDocument.DocumentName: 921555-0000--000,
12/29/2020 2:09:18 PM : l_TRACE : Priority: fptNORMAL
12/29/2020 2:09:18 PM : l_TRACE : Recipient: PHILIPS HEALTHCARE
12/29/2020 2:09:18 PM : l_TRACE : Fax Number: +1 (800) 2277843
12/29/2020 2:09:18 PM : l_TRACE : No cover page
12/29/2020 2:09:18 PM : l_TRACE : objFaxDocument.ScheduleType: fstNOW
12/29/2020 2:09:18 PM : l_TRACE : objFaxDocument.Subject: 921555-0000--000,
12/29/2020 2:09:19 PM : l_ERROR : Error submitting Fax
12/29/2020 2:09:19 PM : l_ERROR : Message: Operation failed.
12/29/2020 2:09:19 PM : l_ERROR : Error code: -2147024883
12/29/2020 2:09:19 PM : l_ERROR : Stack Trace: at FAXCOMEXLib.IFaxDocument.ConnectedSubmit(FaxServer pFaxServer)
at FaxIntegrator.FaxServices.SendFax(String faxNumber, String vendorName, String sendFile, String coverPage, String subject, String comments, Sender sender)
12/29/2020 2:09:19 PM : l_ERROR : System.Runtime.InteropServices.COMException (0x8007000D): Operation failed.
at FAXCOMEXLib.IFaxDocument.ConnectedSubmit(FaxServer pFaxServer)
at FaxIntegrator.FaxServices.SendFax(String faxNumber, String vendorName, String sendFile, String coverPage, String subject, String comments, Sender sender)
12/29/2020 2:09:19 PM : l_INFO : No Fax Job Id. Check log for errors
12/29/2020 2:09:19 PM : l_TRACE : CrystalFaxReport.Dispose
12/29/2020 2:09:19 PM : l_TRACE : FaxServices.Dispose

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bhillz

What's the database look like? Is it really large?

Did you run out of space?

Or do you have too many transactions in the log? We normally purge after a short period.

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Conversely, did you get some bad data from your LSF system? What does the input file look like?

unknown

We had these same errors a few years ago. Ours turned out to be more of a Widows PC issue than Fax Integrator issue, and we fixed it by uninstalling .Net Framework, Visual C+ and Microsoft Office - rebooting the pc and then re-installing everything. The staff were also seeing a "Microsoft Word" error on the screen "You cannot close Microsoft Word because a dialog box is open. Click Ok,switch to Word, and then close the dialog box.". After going back through my incident notes, we also had to uninstall and re-install the fax service on the pc. That finally fixed things.

jon-athey

The log only keeps 30 days. There were a lot of fax transmissions in the sent folder in the Win Fax and Scan program but I purged those earlier and it didn't correct the problem.

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