Email Payslips - Change of Email Address and Leavers

Hi all,

I'm curious to know how everyone else handles these scenarios. We have several customers who have a large seasonal payroll and this commonly presents two issues:-

1. The same email address cannot be used twice. So an employee is made a leaver at the end of the season but returns again the following year and wants to use the same email address. The customer works around this by removing the email address after sending their payslip but before updating the payroll. This means they have no visibility of the email address to which payslips/P60s were sent previously. I think someone may have logged an enhancement to have this changed if I recall correctly?

2. Email address changes during employment. My understanding is that if the email address changes during employment then the new email address is only used going forwards. This means that if any old payslips are resent from Opera they are emailed to the old email address and not the new one. This is a very annoying problem as it means the customer wants access to the emailed payslips in their Outlook Sent Items so they can forward the email from there (with security on the attachment). One customer in particular operates 2 weekly and 2 monthly payrolls and they email the payslips from them all, because Scheduler can only be configured with one account (they use Office 365) presumably that means the Outlook Sent Items would show both the weekly and monthly emailed payslips?

Has anyone come across the same issues or have any good workarounds for these problems?

Thanks,

Alex

Find more posts tagged with

Pegasus - Partner General Discussions

Accepted answers

All comments

conleth-overton

Hi Alex,

we reinstate the old record taking note of the OLD leave date and period details.

Then amend their e-mail address by putting old at the start.

Then make them a leaver and enter the details that had previously been in there.

Then you are able to use the e-mail address on the new payroll record.

regards

fzw

Most of my customers have seasonal staff that return year on year. I advise the same as Conleth however I have also raised this with Pegasus on numerous occasions. There is an SCR for this if you search for OPERA 780 or KB2175076 both should lead to the Enhancement Request re re-using emails for employees that have left.

Felicity

unknown

we have several customers with seasonal staff. We dont really have any queries about resending & opening old emails, but we just edit the WCONTACTS table, taking out the old email address on the old payroll record. then it can be applied to the new one. A bit of a faff, but weve been waiting for this to be accepted as an issue for a number of years now

Regards

james

claire-craig

signed up :-)

colin-avey

Hi Alex,

In answer to your first question. Having experienced this issue with a number of sites with seasonal workers and being told by Pegasus they wouldn't raise an SCR for it, as it was by design. We developed an add-on to change the standard validation. It has several options, but the most commonly used is to warn, but allow if the duplicate belongs to a previous leaver with the same NI number.