Does anyone know how I can correct a void error. We voided a pcard payment in error and the card was actually used. How can I reinstate it with the same payment number so it clears the GL properly? Thank you
I created a pmt type of ERR that was set as a no output payment type for this exact reason
Then you would key another invoice like 12345FIX and release with the ERR payment type
Then using AP35.1 apply that invoice using the FIX invoice number to the original payment number using that number.
apply the dummy invoice to the payment number
run 170 and all should be good.
I also created the ERR but my process is different than described below. I have documentation which provides screen shots and notes on how to complete if you want to provide an email address for me to send it.
there is a KB article for this - KB 1209941.
