Hello,
We are currently implementing APIA at our company and have a question on how to handle duplicate invoices. We had a situation where the invoice went through the APIA process flow but an AP person also keyed directly into Lawson S3. We reassigned the invoice from the current approver to an AP processor who completed a manual approval and then attempted to "send it to payment" but received an error message that it is a duplicate and the invoice stayrf in the Approved tab. What steps should be taken to get this removed? Should the invoice be cancelled with a reason code of duplication and leaving it in the system (would like for it not to remain under the Approved tab) or are you deleting the invoice?
Any help would be greatly appreciated.
thanks.
