How to send an email from a Mongoose form

I'm trying to send an email from a Mongoose form. I have a simple use case. Send an email when a button on the form is clicked. I am using cloud based Mongoose.

It appears that I can send an email from a form using an event with a type of "Generate Application Event". The Event is "GenericSendEmail". I am using three parameters:

EmailTo
EmailSubject
EmailMessage

I am not receiving the email. I don't see any error messages in the Diagnostics Log.

I'm not sure if this is the proper way to send an email from a Mongoose form. I don't know if I sending an email requires setting something else up. I can't find an example that shows how to send an email from a form. Does anyone know how to send an email from a form?

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Caitlin Porter

Here is a document that walks you through all the necessary steps for setting up a basic send email event:[View:/cfs-file/__key/communityserver-discussions-components-files/91/0743.Mongoose-Email-Setup-Instructions.docx:320:240]

tdickens

The first step in the document shows the Service Configuration Manager. My understanding is that is for on-prem only.

Is it safe to do the rest of the steps with cloud Mongoose?

Caitlin Porter

Yes - sorry probably should have said that. Ignore the configuration manager piece, that is handled by the cloud. The intranets form is available in the cloud though.

tdickens

We already had the Intranets form and Defaults form filled out. Our SMTP settings don't match the document. Ours has "Anonymous" Authentication. But doesn't have anything in User Name or Password. Do we need a User Name and Password? If so, what do we use? Here is a screenshot of how ours is set up.

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