ESS Address change - tax locator error

We have an employee trying to change their Address in ESS to a new state location. ESS is not allowing them to make the address change and the employee is getting the following error message. Has anyone else seen this? If so, what was the root cause? Thank you

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jreese

Is payroll processing? I know we don't allow address changes during payroll for tax reasons.

moellerg

ould also be that they are the very first person in your company to live in this new state, and I believe payroll needs to do some setup for new states.

deanna-plant

We are on our off-payroll week so no payroll is processing.

Bruce Burstein

Check HS18 to ensure lockout dates and times are not defined incorrectly. If no issues there, check PR06 for existence of new state and applicable tax deductions (withholding, unemployment, etc.) on PR05.

deanna-plant

No issues on HS18. PR06 is defined and PR05 is present for required taxes. Although, there is one BSI local tax codes that we did not define on the PR05 since it was not required to be taken. We are thinking this may be the issue. Support said if we create an email entry on the HS07 that it will allow the update to go through ESS and then will send the payroll department notification to check PR13.8 errors. We have not tested this but will see if this allows the update to go through.

unknown

I would review the HR11 screen. There is a field for Remote Work. If this flag is flipped to yes (1), employees are unable to update their address.

Darla Hengel

This error means that the location/address that the employee is entering needs taxes assigned that you don't have setup on PR05 and possibly an authority that isn't setup on PR06.

The address change can be done manually on HR11, the address will then be changed and you'll need to check PR13.8 to see what new tax/authority needs to be added to your system and updated for the employee.

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