ION API Gateway configured timeout of 240000 milliseconds.

Nathan Baker

Is there a place to update (expand) the configured time out setting of 240000 milliseconds (4 minutes).  We have one call on the FSM payablesinvoice table that is exceeding that threshold.  See returned error.  Generally, we are well within the threshold but once or twice a year we have volume that forces us over this limit.

 <span class="hljs-attr">"error": {
    <span class="hljs-attr">"message": "Request aborted after target server failed to respond within configured timeout of 240000 milliseconds (actual 240010)",
    <span class="hljs-attr">"cause": {
      <span class="hljs-attr">"message": "socket hang up",
      <span class="hljs-attr">"code": "ECONNRESET"
    },
    <span class="hljs-attr">"status": 504,
    <span class="hljs-attr">"source": "ION API Server"

Legacy Contributor

The error appears to be coming from the target (FSM).  So it is likely that FSM has applied the 240000 ms timeout to its APIs for performance and security reasons. There is no way for you to override this. The only option is to open a support incident and ask for a change to the product, and/or open an enhancement request.