Delivery Descrepancies

Okay, we have had huge logistics staff turnover in the last 6-12 months and I was asked a question about something yesterday that I don't know the answer to. Say someone submits a REQ and the pick ticket gets produced, and the order/items get picked and delivered. Now after that if there is a discrepancy like an item was missing or damaged, what are the end users supposed to do to get this resolved. I believe we have users going to RQ35 and doing a return on that screen, which updates inventory immediately. Also the logistics staff is not aware that the RQ35 has been entered. How do others handle this in Lawson?

Find more posts tagged with

Infor Lawson Supply Chain Group - Discussion

Comments

pcesarz

We have an internal form that the end user fills out for damaged items or items they want to return. The form then is supposed to accompany the item back to the warehouse. The warehouse staff does RQ35 to return the product into inventory. We never have the end user use RQ35 - our inventory would never be close to accurate.

Many times product comes back to the warehouse without any paperwork, then the warehouse staff adjusts back in the inventory. If the department cannot fill out the paperwork they don't get the credit.

todd-brown

Okay, that makes more sense. Not sure why we have end users doing RQ35, I need to look at changing that. Thanks

unknown

Hi,

Our process is very similar to what Pam described. Regardless of the need to return (damaged goods, over stock, etc) the end users have a form they are required to fill out and send back with the product. Like Pam's facility, if there is no paperwork we adjust the stock on hand quantity to include the returned product and it is restocked without credit being issue to the location.

todd-brown

Sounds good. What if there was a shortage delivered. I ordered 5 and only got 4. How do the end users communicate that back to logistics, email, phone?

unknown

Hello - Would anyone be willing to share their internal form that they use for returns? Ours is in dire need of an overhaul. Thanks in advance.

dshinde

This form is very simple, but it works.

unknown

Thanks Patti - this is very helpful. Also interesting to see that you involve Purchasing on the front end. Currently we are at the back end of this process.

Copyright © 2025 Infor. All rights reserved.