Did you know that Knowledgebase offers workflows? What are workflows? Workflows are used to create, edit and approve page content step by step when multiple CCT (Client Content Toolset) users participate in the process. Your organization can implement one or more workflows that authors and administrators can use to route a document through a process before publishing. In each workflow, you can assign CCT users a role, such as edit,review,or approve.Then you can choose a workflow to apply to a Knowledgebase document. This is useful when your authors, editors and approvers work in teams to ready documents for publication. Note:All workflow participants require a CCT account so that they can access the content management tools.
You can find step by step instructions in the Knowledgebase Administrator Guide page 20 or contact your Customer Success Manager.
