Is anyone else having problems working cost messages? Buyers can't change pricing.

PO04 allows Buyer to override VPA price. Cost message indicates price is in error. VPA now matches Invoice. PO update errors saying Buyer doesn't have rights. Infor tells us this is new coding and the VPA name must be removed MANUALLY from the PO line for the price to be changed. HOWEVER, the PO is matched and the VPA name cannot be removed once matched. NOW we're required to have AP unmatch the invoice to fix the price and complete the cost message Incident 16352943 with Lawson.

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Infor Lawson Supply Chain Group - Discussion

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David Wong

Hello, Erica.

May I ask why the buyer wants to change the Unit Cost on the PO? Accepting the Buyer Message will allow the invoice to match to the receiver and close the PO line.

Thank you.

jon-athey

Agreed. When the cost message is answered to Adjust the unit cost to match is adjusted on the receipt and the invoice is matched. There really is no need to change the unit cost on the PO line.

0811181026417683.xls

ehoffman3

I'm not on our procurement team, but our process has been to update the PO. What are the steps to approve the receipt to invoice pricing per the cost message that don't require the PO to be updated and validated?

0911060553270289.pdf

jon-athey

Updating the unit cost on the PO line to match the invoice after receipt and prior to the invoice being entered is fine. The unit cost to match will update and the cost message won't be created in that case.

Our flow is this:

If the invoice unit cost comes in higher than the unit cost to match (PO unit cost) and the invoice is correct, the buyer chooses Adjust on the cost message to match the invoice cost.

If the invoice unit cost comes in higher than the unit cost to match (PO unit cost) and the PO is correct, we need to create a charge-back to offset the difference. AP handles this so the buyer forwards the cost message to a CB queue which they monitor and work.

If the invoice unit cost comes in lower than the unit cost to match (PO unit cost) and the invoice is correct, the buyer chooses Adjust on the cost message to match the invoice cost.

If the invoice unit cost comes in lower than the unit cost to match (PO unit cost) and the PO is correct, we request the vendor to rebill us at the PO cost (this is rare).

If the PO line is on contract the buyer forwards the cost message to the contract administrator who makes the determination above.

VID038_SAAEA_How to use the Extension Administrator (11.19.3+).zip

David Wong

Judy wrote up an excellent Knowledge Base article to help understand the differences between 'Accept' and 'Adjust' on the buyer's message. It is KB KB 1206069. This may help to reduce the current processing time by removing the need to change the PO unit cost to match the invoice, as Jon was explaining.

ehoffman3

I can never seem to find the process to access KB articles in Concierge. How do I find and download KB1206069?

monthly_proactive_com201101.pdf

ehoffman3

I got it. I need to filter for KB articles in Category before typing the number without the KB. Thanks for the data. I'll be passing it along to my procurement team for their SOP update.

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