EMSS Email - Benefits Summary for Open Enrollment - Not Sending Email SOLVED

Greetings ,

LFS 9.0.1.12
EMSS 10.0.4.0.76

I just discovered that there is an email option that can be selected when an employee finishes their Open Enrollment and their Benefit Summary will be emailed to them.

After a discussion with support, I changed this value to "true": $WEBDIR/lawson/xhrnet/xml/config emss_config.xml -- Are ProcessFlow emails enabled? value=true

I now get the email option as well as the print option when completing Open Enrollment. The Lawson page indicates that the email was successfully sent to email address stored in HR11 under the WORK tab. But the email never arrives to my inbox. I've checked with our helpdesk and they don't see any emails getting stuck in the system.

So I did some more research and found a smoketest for the emss email: red.lawson.com:7077/.../email.exe

I replaced my server info as well as the TO and FROM sections. I do get a Lawson login and after entering credentials the screen just goes white and I get no email to my inbox.

I checked my install.cfg and the SMTP_SERVER_NAME is assigned the correct DNS name of our server.

The email function works correctly in regards to an address change or a direct deposit change.

We are not utilizing processflow for emails, only the default CGI email.exe program.

Has anyone else experienced this or solved this issue?

[Updated on 10/16/2014 8:17 AM]

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Comments

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There is a different setup required to use the processflow emails vs. the CGI email. The steps are outlined in the EMSS Admin Install Guide. An old KB I have discussing this is KB 1205206 and the Article ID s 5258357. This is an older KB so I don't know if it still exists or not. There are several delivered flos and services for different emails based on what was changed in ESS. The flos should be in your $LAWDIR/bpm/pfrepository folder all beginning with EMSS

In addition to enabling the flow services, uploading the flows to the pfrepository if not already there, you also have to load the Mail_From - you do that in the PF Admin Tool, Configuration Properties, Global, Mail_From and put a valid format email address in the Value field. We use a fake address, MyHR@ourcompany.org - but the part after the @ has to be valid for your company.

I appreciate the responses. We do not use processflow, we are currently attempting to utilize the default CGI program 'email.exe'.

I have previously read those KB articles but they refer to processflow, not the 'email.exe' CGI program

I guess I don't understand. The Benefit Confirmation statement provided through ESS is rendered by a ProcessFlow. I don't know what there would be to get emailed if it wasn't first rendered by PF.

That may well be my issue? But from what I understood from Support is that I didn't need ProcessFlow for the Benefits summary to be emailed.

I still believe you use the processflow setup to make this work. My understanding is that ever one receives what used to be known as ProcessFlow Standard with the environment. This allows you to run the delivered flows but doesn't allow you to create your own. I believe if you follow the setup steps in the EMSS install guide it should work but I can't verify since we do have PFI. Perhaps look to see if you have a pfrepository folder with the delivered flows on your server. I believe all you need to do is move the correct flow into another directory for ESS to read and the rest is already setup.

I've read KB 1205206 but there is no example for the Benefits summary. If PF is a better way to generate the emails, then I am willing to learn. Would somebody be willing to share instructions on how to set this benefits email up in PF?
I'll try on my own, but some instructions specific to EMSSBenSumEmail would be great.

Thank you for your time.

Yes, we do have PFI installed but we have no experience with it yet.

I do see several flows in the %LAWDIR%loganAdminshrflo folder

one is named EMSSBenSumEmail_V01.xml

[Updated on 10/16/2014 2:20 PM]

Call me at 559-459-6572 and I can try and help walk you through the steps. As long as you have Admin rights to run a couple of jobs it is pretty straight forward.

jreese, I appreciate the call and your time walking me through the PF setup for those emails. Although they are setup and active, I am not getting any Workunits to appear in the PF Admin Tool. Per KB 1205851, I checked the security for our Self Service user and it has access to system code WF, program WFWK and form WFWK.1. I'll keep digging.

Good News, WorkUnits are now being created when I choose email.
Bad news, They are a Status 3 - Processing failed

I'll keep researching

Barb, As you indicated, I did set up the GLOBAL Mail_From. I didn't want you to think I over-looked your comment.

The problem could be that the service is not enabled or not assigned to the process flow.
In the PF Admin Tool ( yourservername/.../menu.do ):
Services, Service Definition, inquire on EMSSBenSumChg and be sure it is enabled.
Services, Service Criteria Definition, inquire on EMSSBenSumChg and be sure the default criteria line (values all blank) has been added and processed.
Services, Service Process Definition, inquire on EMSSBenSumChg and be sure it is assigned to the Process Name EMSSBenSumEmail for EVT_PFLOW.

Also check your server, EMSSBenSumEmail_V01 must be in the $LAWDIR/bpm/pfrepository.

Now that work units are being created, look in the LAWDIR/bpm/wflog directory for the work unit log and error file that should have been created. The log would be the work unit number.wulog and the error file would be the work unit number.wuerr file. Also, check to make sure that email address are on the HR11 records which is where this processflow pulls the to: email address from.

BarbRich/jreese

I have checked everything that you both have mentioned. The only thing I don't see is that no log files are being written to the LAWDIR/bpm/wflog directory.

I checked the pflow.out log file in LAWDIR/system and there are entries there of "Access Denied"

java.io.FileNotFoundException: E:LAWTESTlawpmpfrepositoryEMSSCurBenEmail_V01.xml (Access is denied)

I have verified that the xml files do exist in the pfrepository directory and the spelling is correct.

Who does it show as the owner of the flow and what permissions are attached? If no logs are being created you may want to look at the entire folder permissions. Perhaps the incorrect permissions are on the pfrepository folder or a preceeding folder not allowing the flow to access the files.

jreese,

The folder permissions appear to be correct, I can access the entire bpm folder as myself or as our Lawson admin user. I can open the xml files in notepad without issue.

I'm going to go back through the PF Admin manual again to see if I'm missing anything.

jreese,

I checked one of the xml flow files. The owner is our main lawson user and the permissions are -rwxrwxrwa

jreese, BarbRich

I can not explain why this worked, only that my problem is solved. I deleted the flows from the server, and then uploaded them again. There are no more Access Denied errors and the emails are being sent!

Thank you for your assistance!

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