Embedded Analytics for HR Knowledgebase

Damienne Bell

Did you know about the Embedded Analytics for HR Knowledgebase?

Embedded Analytics are user reports that appear at the bottom of a page on your HR Knowledgebase portal. The reports show usage data that is specific to the page.

Use Embedded Analytics to:

• Note the pages that employees have included in their Favorites and the pages employees access most. Focus on their content when making updates to ensure their information is kept current.
• Determine which pages employees use least. Consider updating their information to make them more useful or removing them from your HR Knowledgebase portal to streamline its content.
• Check positive and negative employee feedback to determine which pages need improvement, which are most useful, and why.

Embedded analytics show the page's user engagement during the past month. Data includes:

• Favorites: the number of viewers that identified the page as a favorite
• People Views: the number of times users viewed the page
• Feedback - Yes Response: the number of times users provided feedback with a "yes" response
• Feedback - No Response: the number of times users provided feedback with a "no" response

Embedded analytics are shown on a page when two criteria are met:

• The site setting Enable Embedded Analytics is set to On; and
• The user is a member of at least one group that has access to embedded analytics.

How to Activate Embedded Analytics

1. Log into HR Knowledgebase.
2. In the portal navigation menu, under Administration, click Knowledgebase Admin.
3. In the Knowledgebase Admin menu, click Settings.
4. In the Settings menu, click Site Configuration.
5. On the Site Configuration page, scroll down and click on the Enable Embedded Analytics slider to move it to the right. The slider will turn blue which indicates that the setting is enabled.
6. On the Site Configuration page, in the upper right-hand area, click Update, Update Cache, and Update Organization Cache.
7. Log out of HR Knowledgebase.
8. Log back into HR Knowledgebase.

How to View Embedded Analytics

1. Log into HR Knowledgebase.
2. Navigate to a standard content page.
3. At the bottom of the page, on the right hand side of the Document Details bar, click the bar graph icon.

               The page's embedded analytics appear.

Content types that can feature embedded analytics include the following:

• Landing pages
• Benefit plans
• Content pages (single- and multi-topic)
• Calculator (Lead Fusion type) pages
• "Learn About" content pages
• Life Events pages

Exclusions

Content that cannot include embedded analytics include:

• Benefit plan compare
• FSA Dependent Care Calculator
• FSA Health Care Calculator
• Home page
• Integrations
• Medical Cost Calculator
• Uploads (.pdfs, Microsoft Word, Excel, PowerPoint files, etc.)
• Videos
• Widgets

For a detailed document, please refer to V11 KB: Enabling Embedded Analytics.

For questions or more information, contact your HRSD Advisor (Customer Success Manager (CSM)).