Task Redistribution from via API

Thanks for your help in advance.

I have a requirement to redistribute a workflow task from an external application. I'm busy testing within the ION API but I'm getting an "Incorrect Status" error.

Error

Below is the call:

Below is the task detail (I've changed the logical id and user identifier for security reasons)

Regards

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Accepted answers

dustin-hughes

Hi

Sorry for the late reply. I got stuck on other issues and finally got back to this.

I can confirm Maxime is correct. You can only redistribute a task that you also created through the IONAPI.

All comments

Brandon Watson

Dusty - The Task shows in Assigned Status, have you tried un-assigning the task and then trying the API Call? My take is that you can assign, an already assigned task, to someone else, based on the error message you are receiving.

Danil Klemeshov

Hi Dusty,

I think the issue is that the redistribution API can be called for a task/alert which was created by the same application (same logical ID) through an API call; it cannot be used to re-distribute tasks and alerts created from other sources.

Regards,
Danil.

dustin-hughes

Hi Brandon

You have a point. I test and get back to you.

Thanks

dustin-hughes

Thanks Danil. I believe I can start a workflow from an external application via the API. I'll try this and see if I can redistribute the task,

Maxime Richard

Hi Dusty,

Did you find the origin of this error ? I have same requirement... and same error.

Tried to use same lid or un-assign the task before redistribution but without any success.

dustin-hughes

Hi

Sorry for the late reply. I got stuck on other issues and finally got back to this.

I can confirm Maxime is correct. You can only redistribute a task that you also created through the IONAPI.

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