Unusual issue with Emailing P45

Hi all,

Just wondering if anyone else has come this as it is very unusual?

We have a customer who has 3 leavers in Period 12 of 2022/23 - all setup for email payslips.
2 of the employees come through into the P45 Employee Selection grid but the 3rd one doesn't
The employee who doesn't come through has had their payslip and P60 emailed with no issue and when we try to just select that one employee we then get
'Your selection does not contain any employees configured to receive their P45s by e-mail'?????

I've compared the WNAME and WCONTACTS tables for the 3 employees (2 that work and the 1 that doesn't) and cannot see anything untoward.

So just reaching out to see if anyone else has experienced anything similar.

Regards

Claire

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unknown

Do they have corrin bespoke?

unknown

Currently there is an issue with any employee that is setup for Email Payslips or PWX where you can only generate the P45 Report and not an actual P45.

At the moment you have to manually turn off Email Payslips in details and bank or for PWX you have to change WN_PSSPY field in WNAME to False

This will allow the customer to process an actual P45

Kind Regards,

Jordan Duffy

unknown

Or as James has said, if they Corrin Email Payslips & P60's but not Corrin Email P45 then you have to upgrade this to the latest version to enable the processing

claire-craig

Hi Jordan,

There is no Corrin Bespoke on this site, we do have sites who have Corrin Email payslips and have had the additional functionality added :-)

Also, they are happy enough with getting the P45 report for the leavers, it is just strange it is working for 2 out of the 3 leavers and they are all setup for email payslips :-(

Regards

Claire

unknown

I was just thinking in the corrin bespoke, im sure the email addreses are held in hname.dbf. But if they dont have it, then Im not sure - sorry!

darpal-thiarha

Hi Claire

We had similar issues,

Are you able to print or email the P45 report as it has the same information and this is what we have advised our customers.

Pegasus are releasing 2.94.00 to resolve the P45 issue , but not until April.

Regards

Darpal

fzw

That's curious they told me Mid May the other day...

jodie

Yep, I've come across this recently and been meaning to log it with Pegasus.

Try running the check email status on the P60's and select report and update.

For some reason anyone who has received a P60 by email and the status has not been cleared won't be picked up by the p45 email run.

Hope that makes sense!

Jodie

claire-craig

Hi Jodie, you are an absolute diamond - that is what the issue was, the Email Status report hadn't been cleared down - so one very happy customer :-) Many thanks for your help.

Regards
Claire

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