Birst Migration Update
Summary
As part of modernizing our hosting environment and enabling the service to better scale to demand, Infor Birst will be migrating US customers from our current data center (located at the INAP co-location facility in Santa Clara, California) to the Infor standard US data center (AWS US-East-1 in Virginia). This migration will allow us to implement the Infor standard network architecture, providing improved efficiency with the Infor Standard Operating Procedures (SOP), tooling, enhanced scalability, and enhanced disaster recovery.
When will this change take place?
The change is scheduled to take place during the following window:
Friday, May 19, 2023 6:00 PM PDT to Monday, May 22, 2023 6:00 AM PDT (~60 hours)
Due to the large volume of data requiring migration and associated extensive post-migration testing, Infor Birst is scheduling extended downtime to allow adequate time for a successful migration to the Infor Standard US Data Center.
Customer Actions May Be Required
Birst SMTP (Email) Server Whitelisting
With the migration, the external IP address for Birst SMTP (Email) server will change. This migration is not expected to affect most of our customers since very few whitelist this IP address.
For those customers whitelisting Infor Birst SMTP (Email) IP address, the IP address will change to the following SendGrid IP: 192.254.115.42. The SendGrid email services has a fixed 20 MB max email size (includes headers, subject & any attachments).
If you have whitelisted the existing Birst SMTP IP address to allow Infor email server to send email to your site, you will have to update the whitelisting to have successful email functionality following the scheduled migration.
Birst URL Whitelisting
AWS is a dynamic environment and does not allow us to offer IP whitelisting. For most customers this is not a requirement, and no action is required. If you have whitelisted BIRST IP’s previously, you will need to change to domain name whitelisting or remove whitelisting completely.
If you choose to whitelist via domain, please use the following domain: login.bws.birst.com
Infor Support
For any questions or concerns before or after the migration, please reach out to Birst support via https://concierge.infor.com.
