Hello,
We have a new hire who is attempting to set up their direct deposit and is receiving an error message "Error setting default flag option on HR11.1 user field is required."
Has anyone else experienced this error?
This indicates to me that you have an HR11 User Field that is required, but not populated. Maybe the User Field was changed to a required field after the employee was added.
I would recommend going to the employee's HR11, enter a prior effective date (maybe the employee's hire date) and select 'Change' (but you're really not changing anything). This should then highlight what User Field is required that the employee does not have populated. You may need to play with the effective date, depending on when the User Field was set as required.
Once that required User Field is populated, the employee should then be able to successfully setup their direct deposit.
I've experienced this error before and in HR11 the Automatic Deposit flag in HR11 --> Pay needs to be set to Y. For some reason it was keyed incorrectly. Maybe you can give that a look.
Thank you, this was exactly right.
