multiple managers issue

Any suggestions on how to alleviate an issue we are having with multiple managers being assigned to a resource without creating additional positions?

We have many positions that are oversee direct reports which contain multiple resources. Each resource may be assigned to their own direct report group. When there are multiple resources in a manager position, they share the same manager number and the resource then sees either "multiple managers" or sees only the manager with the lowest employee ID as their manager.

I found documentation explaining how to set up a manager structure separate than the organization structure. However, I am finding that even when using this separate structure, a manager is linked by position and not individually. I am looking to create individual manager numbers, regardless of position, in order to assign individual managers to resources.

This issue is causing us to have to create many new positions just to split resources out by team under their correct manager.

Example: We have a large custodial staff that services multiple locations. Over this large group of custodians, there are a handful of Custodial Supervisors. Each supervisor has team. The Custodial Supervisor position for each team is the same description, pay grade etc. Due to sheer numbers, but also to avoid nepotism, we need to split custodians up strategically amongst the Custodial Supervisors. There is no other reason for us to create addition positions other than to differentiate teams and direct report clarity and for this reason we with to avoid creating and managing multiple new positions.

We are using GHR - HR Talent Cloud/landmark

Find more posts tagged with

Accepted answers

All comments

lwettack

For this reason, we do not tie a manager number to a position but to a person. We have several leaders that hold the same position code (ie FLLNOR - which stands for front line leader at our Norcross location) so if we tied the manager number to the position, all of these leaders that hold this position code would share the same manager number and all be able to see any associate that reported to FLLNOR. We did not want that so we assign different manager numbers for each resource that holds the position code of FLLNOR so that each leader at Norcross can have their own resources as staff and not see each others staff, etc. This will should fix your problem of having to create multiple position codes. Just tie the manager number to resource vs. the position.

Thanks!

karen-mackenzie

the response below of tying to the work assignment instead of the position is an interesting one, but I can tell you that with our organization, that would likely not work and the position requirements kind of act as a backstop to prevent our leaders from doing things they shouldn't be. It also makes a difference when using TA, I think. We use span-of-control to ensure that our leaders pick the position aligned to their organization and not someone else's, and that wouldn't be possible without the supervisor info on the position.

For us, as we were implementing in 2020, we were told that supervisory positions should always be a 1-for-1, so if we have 6 Supervisor I, Manufacturing at a location, we have 6 separate positions, all with their own individual supervisor numbers aligned.

As an enterprise with about 6000 positions, I wish there was another way - I'll be watching this thread to see if there are options that would work for us too! Good luck

kmelche3

@lwettack Thank you that would solve our issue! How do you tie the manager code to an individual. I started on this path however once my new test manager code was created, I only saw options to link Positions to the manager code but would like to link by employee number instead.

karen-mackenzie

you'd need to be sure that your Position Default Rule for "Position Is Manager" turned to "No Default", then when doing the hire or transfer, just add it as part of that transaction. If that default rule is set that way, you'd be able to go in and add the appropriate supervisor number to each leader's work assignment directly via ISD (or manually, depending on how many you have)

lwettack

Create the manager number first in the manager structure. Only assign one resource to that manager number. See screenshots below.

Next, go into the resource that you want to assign that manager number to and put that manager number on the resource's work assignment record itself in the Is A Manager field. See below.

Then, make sure that position record does NOT have a manager number assigned to it. See below.

Finally, you can now go into the manager structure and see that now Angela Puckett (example) is the only person holding the manager number of 626 regardless of whether other leaders share her same position code.

Now it is just a matter of assigning the resources that need to report to Angela Puckett (manager 626) to her on their resource work assignment record and her staff will only show those associates who truly report to her in the system.

Hope this is helpful!

Thanks and have a great weekend!

Copyright © 2025 Infor. All rights reserved.