Please consider endorsing our Enhancement Request 99804
ER Id 99804 for HR Talent, Global HR
Summary
Allow multiple phone numbers to be designated as Use For Work. State of Michigan employees often have separate mobile, landline and fax numbers for work. Currently, only one phone number can be designated Use For Work. Update the delivered integration to S3 to allow the customer to choose a combination of Use For Work and Telephone Type (ideally configured, see Enhancement Request 99800) that determines which phone is sent to the S3 Work Phone.
Workaround
We created a configured Contact Type field with our own values for Landline Work and Landline Personal, Mobile Work and Mobile Personal, etc. We then hid the Telephone Type on the Contact form, on the Contact list, and on all actions which include phone number. We added Contact Type to the Contact form, the Contact list, and all actions which include phone number. The delivered integration will still use the one phone designated as Use For Work to integrate to S3. Our procedures will instruct users to select the one work phone they want sent to S3 as Use For Work.
