Hello,
I will preface this question by saying I am not overly familiar with using ISD.
I am trying to test using ISD for a benefit update where a lot of staff are getting salary updates and due to that will have updates made to their life insurance plans. Instead of processing these manaully (we currently don't have salary updates set to update immediately) I would like to use ISD to do a mass update to process these changes.
I first am querying those who have an unprocessed salary update, then filtering that query by salary change and date. When I try to do the upload action 'ProcessChange' I am getting the error: **ERROR: Entry with key values HROrganization=1000,Employee=11111111,BenefitPlan=VADE,EmployeeBenefit16, not found.
Is anyone familiar with this error message? Am I missing something in my upload?