SCM Processing Returns Creates A New PO LIne

Question about product returns. When we return a product it doesn’t reopen the PO line, but instead populates a new PO line.

Is this correct functionality within Infor? Can we change a configuration setting somewhere to have it reopen the existing PO line instead of creating a new one?

Sorry in advance if this is a dumb question to ask. :-)

Thanks.

Jeff

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ryan-sass

Hi Jeff, looking through old community posts and I came across yours. Were you ever given resolution to this? We have a scenario where we had cancelled a PO w/ a vendor and they sent us the product anyways. We are hoping to reopen the PO to process receipts and returns against it. Thanks!

ryan-schumacher

As far as I am aware, once a PO is cancelled, that's that. We have experienced this same scenario. To resolve, we copied the cancelled PO to create a new PO, which could then be received against -- to then either process returns or keep if staff chose to keep product. Invoices/credits were then posted against this new PO. Since one cannot (for some reason) add a comment to a cancelled PO, we also added a comment to the new PO to reference the cancelled PO.

dechevar

You should be able to over receive a cancelled PO line creating a buyer message. No need to generate a new PO. Although if you cancel the entire PO, don't think you can recover that.

ryan-schumacher

Good callout, Dan. In our case, we did cancel the entire PO from the header and thus were unable to process any sort of over-receipt against the lines.

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