Did you know that you can add the HR Case Management landing page to your HR Knowledgebase portal?
Some HR Case Management customers have created their own internal procedures, user manuals, tips, SOPs, and other documentation to assist, guide, and train their service center team members.
If your organization uses HR Knowledgebase in conjunction with HR Case Management, consider adding these documents to a new HR Case Management landing page for your HR Knowledgebase portal.
The HR Case Management Landing Page
Use our standard banner image or provide your own: 925 x 100 pixels.
Document Suggestions
Add Infor's and your organization's procedures to the HR Case Management landing page.
- How to Create a Case
- HR Case Management User Guide
- HR Case Management Admin Guide
- HR Service Center Expectations
- HR Service Center FAQs
- HR Service Center Manager Guidelines
- HR Service Center Scripts
- MyHR Metrics
- MyHR Tip Sheet
Documents on the HR Case Management landing page can be service center role-specific:
- Employees (BasicAccess/Everyone)
- Agents (ServiceRep)
- Managers (ServiceMgr)
- Field Representatives (FieldRep)
- Administrators (ServiceAdmin)
- CM Setup Administrators (CMsetup)
The HR Case Management Widget
As with our standard landing pages, the HR Case Management landing page can include the HR Case Management widget. Consider pinning it near the Ask HR widget on the Home page for high visibility.
Use our standard widget image or provide your own: 470 x 100 pixels.
For questions or more information, contact your HRSD Advisor (Customer Success Manager (CSM)).
