Document Management Client Install

A bit of a long shot, I have a customer and we have managed to install the Document Management Client on all bar 3 three machines.

The install runs through but the folder is completely empty, I then uninstall and delete all relevant folders make sure the registry is clear and run the client install again and it still doesn't populate the folders.

I've tried running as Administration, running a different user (who should have local admin rights).

Is there anything else I can try ?

Many thanks

Felicity

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idickinson

I've seen this where the anti-virus sees the DM client MSI as a virus and will block it. I actually copied the files from a working machine - assuming the install set the registry correctly.

colin-avey

I have seen this, but can't find my notes on the fix, so this is from memory

I think the machines involved hadn't had the .NET framework installed properly

HTH

Colin

fzw

Hi Colin

I managed to log onto one of the problem machines today and made sure .net was installed properly and all is now installing correctly.

Many thanks

Felicity

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