I have created an ION Workflow to notify when a new customer is added. The problem is that it is returning the customer number as "TBD" and not providing the "Created By" information. Does anyone know how to fix this?
I'm guessing this is what you were using the New External Workflow Wizard for.
If you look at the Event Handler it created, you will see the type is IdoOnItemInsert. The problem with this is that the data hasn't settled. The solution is to rework what the NEWW has given you as a IdoPostItemInsert type event.
NEWW is useful and does a lot of the heavy lifting for you but it can be a bit of a blunt instrument.
Dump the existing event actions to Excel. Create the header for a new IdoPostItemInsert event ensuring the Event Description matches, save AND refresh and make a note of the new sequence number. Replace the Event Name and Sequence in Excel to match your new event handler. Then paste in and disable/delete the old event handler.
That ought to fix it.
