receiving error when accessing Lawson Security Admin an/or Portal

s-fonley

Hi All - I'm hoping someone can provide some insight and a solution to an intermittant problem we have been experiencing.

we are Windows 2008 R2 - our environment is LSF9.0.1.10 - WAS 7.0

Some mornings when the users log into the Security Admin Tool - they receive a message - Lawson SSO Server Failure....

before the backups run at night, we stop WAS(App, Node, Manager) and the Lawson environment -

then when the backups are completed, we start the Lawson environment and WAS( Manager, Node, App) - we have a 30 second delay between starting the environment and WAS.....

I have checked every log(system logs - ladb, lajs, latm, ios, lase, WAS logs etc) I can think of but I'm not finding anything useful that could pinpoint this issue....

we have checked the Event Viewer on the server...the DBA's said they don't see any errors in their logs...

I'm not sure what other logging I can enable to possibly capture an error.

I opened a case with Lawson and was told there is a disconnect between the Windows services for WAS and WAS itself....I was told to recreate the Windows services for WAS - which has been done several times...this has not corrected the problem...

I've tried to pinpoint a particular time of the month, particular days etc...

the weird thing is it occus for a few days in a week then we don't see it for a while - then it is back again....

our solution is to stop the WAS app server (within the WAS console) and then start the services using the Windows WAS app service...

this does fix the problem but we are trying to find what is causing this problem and hopefully permanently correct it.....

has anyone else encountered this problem? if so, how was it resolved?

thanks for any input privded!

michael-parkhill

You may need to give your WAS services and your lsf environment more time to start and stop. Try to stop and start manually and see how long they actually take to start and stop and adjust your timing accordingly.