order Confirmation shows different information than the account that was entered

we are currently investigating an issue for a customer which happens on manually created orders, invoice and credti notes

For Example

A credit note is created for Company A

this shows in the list as an order

It takes the order number, date and reference from the first record in Ihead eg Company B

It also takes the address for the first record in Sname eg Company C

And the pdf doc is created with the info for Company A,B and C

if you close SOP and on reopening that record the order no longer shows and the correct credit with the correct information is now appearing

When the pdf is reprinted the information is correct

We are trying to work out why the first record and Sname is used for these documents

it does not happen to every document and is very sporadic

Any info will be appreciated

Andrew

Find more posts tagged with

Accepted answers

All comments

alan-bourke

Does the customer use Microsoft Endpoint Security?

Sounds similar to issues detailed in a previous thread on this forum.

(+) Windows Defender Endpoint - Pegasus - Partner General Discussions - Pegasus - Partner Community - Infor Community

ben-harbach

Hi Andrew,

I've seen something like this before and there were records in IHEAD/ITRAN with the document number as **AUTO**, the info from these records were then being used when documents were printed for the first time. When you print the document again, it would be fine.

Have a look at KB1686267 on the support portal

It could also be related to the anti-virus, HP Wolf Security & Defender for Endpoint have caused us issues in the past

Legacy Contributor

Hi Alan,
This was the issue, thanks for sharing with us.
James

Copyright © 2025 Infor. All rights reserved.