Did you know that you can include company information in HR Knowledgebase Analytics & Reports?
Many large organizations comprise several companies, subsidiaries, or business units.
When HR Knowledgebase users' profiles include a name in the Company field, administrators can sort, export, and assess analytics reports based on the results in the Company column.
Adding the Company Column to Reports: Steps
Contact your HRSD Advisor (Customer Success Manager (CSM)) to request the Company column for all relevant analytics’ reports across the board on your HR Knowledgebase portal.
Benefits
Administrators can use reports' Company column to interpret and identify each business unit's employee usage and concerns, and even the information they tend to ignore.
Noting such trends helps HR to strategize, adjust, and tailor its message and content per company for the best results.
The better your content, the better employees engage with your HR Knowledgebase portal, minimizing calls to HR.
Analytics Reports with Company Results
Document Usage
What content do employees use most and least?
• Usage by Area
Which topic categories concern employees most and least? Results tell HR what to improve to increase understanding, engagement, and retention and what to soft-pedal.
• Views by Document
What content do employees find most useful? Promote popular content; minimize or improve seldom used but important topics.
Search
What are employees looking for?
• Frequent Searches
What information do employees seek most? Expand on these topics.
• Recent Searches
What are employees looking for lately? Make additions and updates ASAP. Add links to the Announcements and Bulletins widgets.
• Zero Search Results
Eliminate unused content over time to streamline your portal.
Site Usage
How are your employees using your HR Knowledgebase portal?
• User Login
How often are employees using your portal? Open Enrollment is a given. Promoting perks, programs, and activities on the Home page attracts users.
• Usage by Month
When do employees access the portal most and least each month? Update your content just before the traffic glut.
• Usage by Time of Day
Which hours do users visit most? Post crucial alerts and delete obsolete content beforehand.
• Sign In As Report
Who logged in and when? Track individual users' access and metrics for successful and failed login attempts over time.
• Login Frequency
How often do employees login? Discover which individuals login most and least often.
For questions or more information, contact your HRSD Advisor (Customer Success Manager (CSM)).
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Thank you in advance!
