Support on ER111401 - Bring back former Status Codes (State) on Cases - New

If you find difficulty in having only 4 states (status) for cases on the new Infor Customer Support Portal, we have a new Enhancement Request for you to support:

The New Infor Customer Portal currently has only four case statuses: New, Open, Resolved, and Awaiting Info. It is suggested to reintroduce the following statuses for greater clarity: - Solution Pending Maintenance - Solution Proposed - Awaiting Infor - Researching - Awaiting Development - Task Pending Scheduling Additionally, the status previously known as Awaiting Customer, which was more distinct and less likely to be confused with Awaiting Infor, should be reconsidered. Awaiting Infor indicates that a response from INFOR is pending.

https://mingle-portal.us2.prd3.inforcloudsuite.com/v2/CONCIERGE_PRD/?LogicalId=lid://infor.cxp.1&Tab=ERS&ERId=111401

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Comments

cleverly

I think you've obviously touched a nerve—your ER just passed (the sometimes magical) 10 vote benchmark in a couple of hours! Thanks for creating it and bringing it to our collective attention.

ryan-schumacher

At the Infor Midwest User Group (IMUG) conference last week, I spoke with Bruce Middendorf (Infor) about this exact topic. He did acknowledge the hardships that resulted with the new customer support portal, and that they are working on customizing features to enhance the new platform -- including better status options (though I do not recall if a specific timeline was provided).

Regardless, you have my vote, so now it's at 20! Grats on the highest voted ER I've ever personally seen. Ha.

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