Did you know about the session timeout warning for the HRSD portal?
About Session Timeouts
The session timeout period defines login sessions' inactivity time limit.
For example, a customer's HRSD portal session timeout period is 90 minutes. When a logged-in employee performs no actions (e.g., clicking, navigating) for 90 minutes, the login session ends. The employee must log back in to access the portal again.
Customers can define the session timeout period setting for the entire HRSD portal—which applies to all HRSD products—and for individual user groups.
If Wishes Were Horses
Riley has an important time-sensitive project due this week. Meanwhile, her six-year-old needs a tonsillectomy.
She logs into the HRSD portal, unaware that its session timeout period is set to 60 minutes.
First, she checks her medical plan's coverage in HR Knowledgebase. She also needs to submit a question via HR Case Management about her company's family leave and PTO policies and complete and submit the required forms.
Riley is nearly finished composing her very detailed case via Ask HR when a flurry of pressing instant messages from her boss, urgent texts from her family doctor, and critical email alerts arrive. After responding to each, Riley finds that her login session has ended. She must login again—plus she lost all of the text in the complicated case she was creating. She has to compose it all over again from scratch.
If only there had been a logout alert...
Beggars Can Ride
Your HRSD portal—regardless of product—can alert employees that logout is nigh via the Session Timeout Warning.
It features:
- The session time out message
- A synchronized chime sound
The Session Timeout Warning setting defines the number of minutes before the session timeout period ends.
For example, if the session timeout period is 60 minutes, and the time out warning is set for three minutes, the system alerts employees after 57 minutes of inactivity.
The Session Timeout Message
When the system triggers the timeout alert, the warning chime sounds, and the Session Timeout Message appears as a pop-up on the user's screen.
It features:
- "Session Expired" warning message text
- A countdown timer that tallies the time left before logout
- A Continue Session button
- A Logout button
If the user does nothing, the user's login session will end.
Adding the Session Timeout Warning
To add the Session Timeout Warning, contact your HRSD Advisor.
• Customers can define the Session Timeout Warning for the entire HRSD portal.
• Customers can also define separate Session Timeout Warnings and for individual user groups. For example, one user group can have a three-minute warning while another has a two-minute warning.
• The same flexibility applies to the Session Timeout Period which defines login sessions' inactivity time limit.
For questions or more information, contact your HRSD Advisor (Customer Success Manager (CSM)).
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Your feedback helps us to improve our products and add enhancements to make them as useful to you and your employees as possible.
Thank you in advance!
