new report viewer creating time error

I tried to create a new report viewer. but while previewing, I'm getting this

error.

***** Error [8/23/2024 6:14:22 AM] *****
Experienced an exception while executing [RenderReport]; Object reference not set to an instance of an object.
WSXRuntime
at Mongoose.WinStudio.Runtime.WSForm.get_ReportPreRenderTime()
at Mongoose.MGReportProcessor.FormReportProcessor.UpdateMetrics(ReportReturnStats& returnStats)
at Mongoose.MGReportProcessor.FormReportProcessor.RenderReport(ReportReturnStats& returnStats, DataViewReportProcessor dataViewReportProcessor)

***** Error [8/23/2024 6:14:22 AM] *****
Failed to process the report task request [Task #: 284]: QLK_JobTravellerSummaryReportViewer

The process [C:Program FilesInforCSIRunReport.exe] completed with error(s) [Exit Code: -1] at 8/23/2024 6:14:24 AM.
Task #: 284 / Executable: C:Program FilesInforCSIRunReport.exe / Parameters: -parmfile "C:CSReportsReportParmFilesPhitomas03ParmFile_QLK_JobTravellerSummaryReportViewer_DALS_284.xml"

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jennifer-foster

Suddenly today I am getting this same error on a report. Were you ever able to figure this out?

Stephen Cena

Without seeing code, it sounds like something you are trying to reference isn't initialized. Is this an IDO Custom Assembly/Extension Class or an SP? Heck is it CSI? :P

jennifer-foster

This is a Custom Assembly but it has been working up until this morning. Also, sometimes it works and sometimes it fails now. I opened a ticket with Infor support but they say since it is a "custom report" they cannot help. We are cloud so I am not sure how to access the parameter file the error message references. Any clue how to do this? Here is the error I am getting:

***** Error [11/13/2024 5:39:47 PM] *****
Experienced an exception while executing [RenderReport]; Object reference not set to an instance of an object.
WSXRuntime
at Mongoose.WinStudio.Runtime.WSForm.get_ReportPreRenderTime()
at Mongoose.MGReportProcessor.FormReportProcessor.UpdateMetrics(ReportReturnStats& returnStats)
at Mongoose.MGReportProcessor.FormReportProcessor.RenderReport(ReportReturnStats& returnStats, DataViewReportProcessor dataViewReportProcessor)

***** Error [11/13/2024 5:39:47 PM] *****
Failed to process the report task request [Task #: 223478]: ue_InstallPhotosReport

The process [C:Program FilesInforCSIRunReport.exe] completed with error(s) [Exit Code: -1] at 11/13/2024 5:39:48 PM.
Task #: 223478 / Executable: C:Program FilesInforCSIRunReport.exe / Parameters: -parmfile "c:ReportsReportParmFilesParmFile_ue_InstallPhotosReport_1637a204-32af-47ce-8a6f-fb85edf342d3.xml"
Process standard error: line 1:11 required (...)+ loop did not match anything at character 'o'
line 1:29 required (...)+ loop did not match anything at character 'c'
line 1:4 missing EOF at ':'
line 1:11 required (...)+ loop did not match anything at character 'o'
line 1:29 required (...)+ loop did not match anything at character 'c'
line 1:4 missing EOF at

jennifer-foster

Despite the ambiguous error message, I tracked down the issue: the report was failing because one of the parameter values contained a comma. In my case, I was passing the customer name as a parameter, and many of our customers have names like "I AM A CUSTOMER, LLC."

The solution was to adjust the event to pull the necessary values directly from the IDO instead of passing them as parameters. This change has resolved the issue. Hopefully, this helps someone facing a similar problem in the future!

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