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Please Endorse -ER 111881 Capability to Establish 2-Digit-Year Renewal Cycle on Credential

Heidi Anderson
Heidi Anderson Member Posts: 13
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Customer Community - would really appreciate endorsements on this ER. There is a compliance requirement to set a renewal cycle to 10 years, but the system is limited to only 1-9. We started with an incident and were told the system is working as designed, so we moved to an enhancement request. 

Summary: HR is unable to establish and monitor a credential that has a 2-digit-year renewal cycle for compliance and compensation purposes. At present, renewal cycles are configured as state values with options for 1 year through 9 years and for Quarterly, Semi-Annual, and 18 Months. Given this limitation, the delivered system cannot be utilized to track such a renewal cycle as 10-years.

Proposed Solution: Enable organizations to establish their own renewal cycles and, at minimum, implement a 2-digit year renewal cycle.


Business Impact: we submitted Case CS0369613 and was told the system works as intended, with a recommendation to submit an enhancement request. However, this is a compliance issue impacting pay, not just a feature request. HR is unable to set up and track a credential with a 10-year renewal cycle for compliance and special pay programs. Currently this impacts our management of the Clinical Lipid Specialist certification issued by the American Board of Clinical Lipidology; there may be more certifications that have 2-digit renewal cycles. 


Workaround: Our compensation and compliance teams must manually track credentials using a 9-year renewal cycle instead of 10-year, leading to incorrect 'next renewal dates' and inaccurate expiry notifications. This process is very time-consuming and results in employees receiving misleading messages about credentials expiring in 9 years when they are valid for 10 years and may impact ability to perform tasks that require this credential as well as special pay for holding this credential.

Comments

  • Rachel Lake
    Rachel Lake Member Posts: 70

    Endorsed - we don't use credentials at the moment, but may implement in the future. It absolutely makes sense to be able to set a two digit renewal!

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