Did you know that agents can enlarge the Close Case form’s Resolution text box in HR Case Management?
When agents have the solution for an open case, in the case form, the agent clicks the Close Case button.
The Close Case form appears.
On the Close Case form, in the Resolution text box, the agent enters the case's solution information.
The Resolution text box includes a magnifying class icon in the upper right corner. Clicking the icon loads the Resolution text box in a full screen pop-up.
Benefits
• The full screen Resolution pop-up provides better visibility for the agent.
• Better visibility helps to prevent errors when entering and editing text.
• Agents can easily enter extensive amounts of text without scrolling in the smaller field.
• The Resolution full-screen pop-up is optional. Agents can use the Resolution field as-is.
• No additional configuration required to enable the Resolution full-screen pop-up option.
Expanding the Close Case Form’s Resolution Field: Steps
1. Log into HR Case Management as an agent (ServiceRep).
2. Open any employee’s case and click Close Case.
3. On the Close Case form, in the upper right corner, the magnifying glass icon appears. Click the icon.
4. The Resolution field opens in a full-screen pop-up. Enter text then click OK.
For questions or more information, contact your HRSD Advisor (Customer Success Manager (CSM)).
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