Emails getting quarantined

There are some actions where both the From and To email addresses do not have "inforcloudsuite.com" domain. Example emails generated from Contract screens.

Due to this reason the emails generated by Infor MT are getting quarantined. Can someone let me know how to overcome this issue?

Siva

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russel-cornelson

Are you sending emails using addresses with your own domain instead of inforcloudsuite.com domain? If yes sounds like DKIM needs to be setup.

0911060553270289.pdf

unknown

yes we are using Infor's SMTP but "From" is the email of the contract creator. What are the steps to do DKIM?

andrew-strange

Hi Siva, do you have SPF, DKIM, and DMARC set up for the from domain allowing Infor to send on your behalf already? If so, you'll need to add some DKIM keys provided by Infor support that they verify afterwards.

russel-cornelson

yes you should open a ticket with us in Infor Support

unknown

Thank you Andrew, I have reached out to the Email Admin for DKIM and also opened a ticket with Infor on this to take it forward.

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