Trying to use AES in Syteline to get a document from IDM and I get these errors in the response: 401

72QucxgYQLrBqFynJBRWjMtJsyoqITPXq9ft5iwdln/jfv6cJmcjdGhYJcW57G2TX///9G03N4OrUA1tN98ydfly8gqNwe/zA2e/L9t2UNuZ+370P7IVAI/Tpc0iFChdBA99OnIZLfTt4FKt2FD/cuHXXyBaYB/iCfDkM9JgF+P99+fLz2s3PW3cC24j/f/1CmAw2DZONpQ84Ok886oFRD4x6YNQDox4Y9cCoB0Y9MOqBUQ+MemDUA6MeGPXAqAdGPTAiPQAQYACdyP0GEZigZwAAAABJRU5ErkJggg==' /></td> <td>HTTP ERROR: 401 Unauthorized <p>Problem accessing /ca/api/items/search/item?=%2FCS_SalesInvoice%5B%40RESOURCENAME%20%3D%20%20%22OrderInvoicingCreditMemoDetailViewer_a9708e0b-9e18-42c3-a99c-e4c162ebeb7b.pdf%22%5D

Does anyone have a solution for this? I have researched Infor Support Portal and cannot find any answer that seems to work.

Find more posts tagged with

Syteline Development

Accepted answers

All comments

Stephen Cena

I don't use IDM, but I'll give it a shot. I guess my first question would be: do you know that the user that triggered the Event has access to the document you are trying to access in IDM? Or is this being triggered by a system-level action?

jennifer-foster

I found the answer but thank you for trying to help. The answer was to reimport the credentials from my ION Workflow API to the ION API Server form in Syteline.

Copyright © 2025 Infor. All rights reserved.