Did you know about the current admin and user guides for HRSD products?
HR Case Management Administration Guide, Release 2024.x
This is the most current administration guide for Infor HR Case Management.
These pages on the Infor Documentation Library site provides information and insight about the key concepts and practices related to the set up and configuration of a service center. This guide is intended for customers who use HR Case Management as Setup Administrators (CMsetup).
HR Case Management User Guide 2024, Release 2024.x
This is the most current user guide for HR Case Management.
These pages on the Infor Documentation Library site provides insight about key concepts and practices related to the operation and management of a service center. It describes functions for creating and servicing cases and monitoring service center performance.
HR Knowledgebase Content Management User Guide 2024
This is the most current user guide for the Knowledgebase Content Management (KCM) feature in HR Knowledgebase.
This file contains detailed information for creating and maintaining content for the HR Knowledgebase portal.
Infor HR Total Rewards Administration Guide, Release 2024.x
This is the most current administration guide for HR Total Rewards, version 11.
These pages on the Infor Documentation Library site contain detailed information for customers about how to administer their HR Total Rewards applications.
About the Files Page on the HRSD Community
You can find HRSD product user guides, administration guides, and other step-by-step procedures by navigating to the HR Service Delivery User Group's Files page.
The Files page includes links to pages which host useful HRSD product information by category.
Categories include:
• Case Management
• Enhancement Request System
• HR Service Delivery Files
• HRSD Access
• Knowledgebase: Administration
• Knowledgebase: Calculators
• Knowledgebase: Creating and Modifying Content
• Knowledgebase: Images & Branding
• Knowledgebase: Landing (Main) Pages
• Knowledgebase: Open Enrollment
• Knowledgebase: Widgets
• Onboarding
• Total Rewards
• Webinars-HRSD Ask the Expert
Accessing HRSD Community's Files Page: Steps
To locate the entire pool of HRSD procedures and guides on the HRSD Community:
1. Log into Infor Concierge (Ming.le).
https://concierge.infor.com
2. On the Infor Concierge home page, in the left-hand sidebar, click Infor Communities.
3. On the Infor Communities home page, in the search field, enter "HRSD", then click the keyboard's Enter key.
4. On the HRSD Community page, on the right, click the HR Service Delivery User Group link.
5. The HR Service Delivery User Group home page appears.
Under its title, click Files.
6. The links on the Files page define the HRSD product documentation categories.
Click any link to access the useful content files and links on its corresponding page.
For questions or more information, contact your HRSD Advisor (Customer Success Manager (CSM)).
Please Send Your Feedback!
We encourage you to comment on this post—and any of the other posts on the HRSD Community that apply to you.
Your feedback helps us to improve our products and add enhancements to make them as useful to you and your employees as possible.
Thank you in advance!
