Landing page has changed after April CU

Our landing page for a XM user was XM Inbox.

After the April CU was deployed over the weekend, we started getting tickets from our users that the landing page now shows a user tab asking the users to configure their workspace.

Has this impacted other customers?

If so, were you able to resolve it somehow?

Thanks,

Srividya

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Comments

Chris Gray

That's very interesting. I can assure you we did not make any changes to XM with the intended purpose of changing any form of landing page. This sounds like changes based upon a user's configured default application and the OS Portal Workspace ecosystem. If you have not already done so, I suggest creating a support ticket against the OS Portal product line or reviewing the release notes for their April CU for the particulars of what could have been affected. A tremendous thanks for bringing this to the XM User Community in the event that other folks are experiecning the same behavior.

walkern

Srividya, we didn't have this experience after the CU. Is this still happening?

sdesai

This turned out to be a change to OS Portal , Navigation Bar Settings.

After April CU, it had changed it to First Applicable Workspace in menu. Since we use FSM and XM, setting it to ‘First Application in Navigation Menu' corrected it.

Per OS support, ours was an isolated incident. We have very strict controls on admin access, so this change was certainly not initiated by us.

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