Issue:
When printing directly from the Job Pick List form in Syteline 10 Cloud via Enterprise Print, the left margin is cut off, even though:
- Report previews (IDM Report Viewer) display correctly.
- Margins/paper sizes are explicitly set in Syteline.
- Print drivers and Enterprise Print configurations are updated.(Tried many drivers and many printers still have the same issue)
Troubleshooting Done:
- Created custom paper sizes in Syteline. (doesnt help, Both portrait and landscape)
- Explicitly set margins in report settings. (doesnt change the output of the print)
- Updated printer drivers and Enterprise Print configurations. (doesnt help!)
- Verified issue occurs only when printing directly from Syteline (not in previews).
Request:
What step(s) are missing to resolve the margin misalignment? Potential causes to check:
- Printer defaults overriding Syteline settings?
- Hidden scaling/shrink-to-fit options in Enterprise Print?
- Report template alignment for the Job Pick List form?
Urgency:
Critical for operational workflows. Any insight or documentation references would be appreciated!
Report we get printed:
Report Viewer from IDM: