Returns Process - Stock and Non-Stock

Hi,

We are curious to know if there is a process anyone has outlined for addressing returns for stock items to a warehouse/inventory location and for non-stock items going back to the vendor.

Is there a particular screen or module within Lawson that you utilize? Or is it a process you have defined outside of Lawson and only use the required screens to credit inventory for stock items or provide RMA numbers for non-stock items.

Let me know if you need additional information or more clarification on what we are asking for.
Thanks!

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Comments

jon-athey

There's RQ35 for returning stock but we just use a negative quantity in IC21. For returns to the vendor, we use PO31, get the RMA number from the vendor, and have a return form which the end user fills out part and buyer fills out another part. That form and the package is taken to the mailroom and they take care of the shipping and put the tracking number on the form.

Wichtige_Lösungen_in_der_Wissensdatenbank_September_2012.pdf

Legacy Contributor

Returns to the warehouse are negative quantity IC21s here too. This is mainly because it's generally just nursing units returning product to their central supply. RQ35 is more like an official return that we'd use if we were actually shipping things back to a warehouse. If it's stock to stock, you could also use IC22/IC23.

Returns to a Vendor are PO31. If you have an external system to track returns, you'll still need to interface it somehow to PO33 to backout/adjust the original receipt and deal with the backorder/open line it creates.

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