Different Bill to Names/Information

Legacy Contributor

Hi,

We have recently began experiencing issues with our "Bill To" information. When creating PO's for the same vendor, we are unable to add additional lines to the PO. The error message we are receiving says we cannot add new lines because the Bill To information does not match.

After digging into each PO, each one has a different Bill To name, the postal code is different, one has a country code, one does not etc.

Has anyone run into an issue similar to this? If so, what did you find to be causing such an issue?

Thanks
John

jon-athey

We ran into something like that with the deliver-to address. There was a spelling mistake and we had been operating with that quite a while. When it was corrected buyers were getting a similar error if they tried to add a line from PO23 to an older PO that had the incorrect address.